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Welcome to Help

If you are having a particular problem with your Toys, you can 'Ask Doctor Essbee' for help. Simply explain the problem you are having, leave a return email address so that Doctor Essbee can get back to you and click the 'Ask' button. If you have any suggestions or feedback for Souptoys the Doctor would love to hear from you. So please, drop him a line and he will get back to you as soon as possible.

Or you can email Dr Essbee.


We've come across a slight issue with the new installer and the AVG Security software. During some installations, the install program is reported to be a Trojan Horse piece of malware.
This is simply a case of the antivirus software doing its job too well. The toybox does check our site for updates and for new toys, but does not, has never and never will contain any spyware or malware.
You can safely allow the installation process to do its thing, and if your firewall asks you if you want to block the toybox's net access, don't let it (unless you don't want any new toys!)

If you have any further questions, please contact us at this address.
Happy playing,
The Soupboys


CONTENTS
SYSTEM REQUIREMENTS [back to top]

The Souptoys Toybox requires

  • Windows 2000, or Windows XP. At present it will not work at all on Mac OS/X, but we hope to support it in the near future.
  • IBM PC or 100% compatible computer
  • Pentium III 600 MHz or better processor
  • At least 128 megabytes of RAM.
  • Sound: you must have a sound card installed in order to hear the toys.
  • Video: your desktop resolution should be set to 16-bit or 32-bit color mode (256 Colors will display the toys incorrectly).
  • Controls: a keyboard and a 100% Microsoft compatible mouse are required. A mouse wheel is supported but not required.

TROUBLESHOOTING / COMPATIBILITY [back to top]


For updates to the Souptoys Toybox visit www.souptoys.com.

Screen Resolution and Color Depth

Souptoys will run at most resolutions, however the toys have been designed to work best at a resolution of 1024 x 768. If you open a Playset and you find it doesn't work or some of the pieces move you may need to change your resolution.This is because the person who made the Playset is running their computer with a higher screen resolution than you. They are able to put their toys in places that are 'off' your screen. When you open the Playset on your screen, the edges 'push' the toys back in so they all fit, causing the odd behavior.

Souptoys requires you to be running in at least 16-bit color. The toys may not display properly on your desktop if you are running in 256 Colors. If you are running in 256 Colors, you should switch to 16-bit color or better.

Multiple Screens

 The Souptoys Toybox looks great in a multiple screen environment and when doing so the Toybox will use your primary screen to operate on. At present there are some limitations to how the toys work on multiple screens especially when they are side by side, but a setup we have found fun to use is having the secondary monitor displayed on top of the primary.

My Toys Run Slowly

The most likely cause for this is that you have too many toys open... Clean your room! The physics engine we use, while mind-bogglingly brilliant and wonderful, IS bound by the power of the modern day PC. So, while our hardworking boffin is chained to his desk every day optimizing the code, there's only so much a hunk of refined sand and wires can do. There are some things we know that can help. If you go into the Settings tab of your Display properties and select the 'Advanced' button, another window pops up with its own array of fun. If you go into the one marked 'Troubleshooting' (how appropriate!) and slide the 'Hardware Acceleration' slider as low as it will go, we've found this can help speed up the toys on a variety of systems.

Bug Reporting

Although we have spent a long time ironing out any bugs in the system there is a chance you may turn up one that we missed. If you should come across a bug in Souptoys, please report it to support@souptoys.com .
You should also make sure you've always got the latest version of the program (Upgrades are free!) as this will have all the newest and greatest tricks in it to make your toys run better! To get the latest upgrade visit www.souptoys.com

TECHNICAL SUPPORT [back to top]


If you are experiencing problems with Souptoys, you can contact us at: support@souptoys.com.

If you can, including the following information along with a description of your problem.

* Computer Manufacturer
* Operating System (Windows 2000 or Windows XP.)
* CPU Type And Speed In MHz
* Amount Of RAM
* Sound Card Type
* Video Card


Buying Souptoys [back to top]

Purchasing support and information can be found here.

Oberon Media (our publishers) take care of all the financial problems, so any issues you have should be directed to them - we're good for toy information and problems, they're good for the money side of things!

PROBLEMS [back to top]

Hopefully this will answer all your questions, but if you're still having difficulties, feel free to contact us at support@souptoys.com. Include as much information as you can about the problem you're having, and we'll get back to you as quickly as we can!

CREDITS [back to top]


Souptoys Toybox was created by the following people:

Toy Architect Tim Hollingsworth
Toy Artist Khrob Edmonds
Toy Designer Rory B. Schmitz
Toy Maker Michael Winser
Toy Sounds Robert Smith

Thanks to all our Alpha & Beta testers for their valuable feedback!

©2004-2007 Souptoys. The Souptoys Toybox is a trademark of Souptoys Pty Ltd. All rights reserved.
 
This site and all its contents are Copyright 2008 Souptoys Pty Ltd. Souptoys is a trademark of Souptoys Pty Ltd
No part of this site or the contents provided herein may be reproduced without the express permission of Souptoys.